Chatbot is a program simulating a real conversation that you interact with via a chat interface. The application of bots can be really wide, varying from functional to fun, and it can be implemented in any major chat product like Facebook Messenger, Telegram, Slack, text messages, etc.
Immediate customer support
Waiting for the support is the worst nightmare for any customer. Chatbots can mitigate customer service agents, by helping with basic, repeatable customers’ queries that often appear in the FAQ section. A customer service rep can step in later to handle more complex tasks when needed.
